Frequently Asked Questions

This page contains answers to common questions handled by our support staff, along with some tips and tricks that we have found useful and presented here as questions. These instructions are listed to support our users who are currently running Windows 2000 or XP. If you need assistance please see Staff Contacts. 

Frequently Asked Questions

How do I run a disk cleanup?

  1. Click on Start
  2. Select Programs
  3. Select Accessories
  4. Select System Tools
  5. Select Disk Cleanup
  6. Once in Disk Cleanup place a checkmark next to "Temporary Internet Files", "Recycle Bin", "Temporary files" and "Temporary Offline Files"
  7. Press OK
  8. Click "Yes" when asked "Are you sure you want to perform these actions?"
  9. Contact Staff Support if any errors are found.
  10. This should be done monthly.

How do I run a disk defragmenter?

  1. Click on Start
  2. Select Programs
  3. Select Accessories
  4. Select System Tools
  5. Select Disk Defragmenter
  6. Once in Disk Defragmenter select C: for the drive to scan.  **Never scan the network drives.
  7. It will prompt you with a % that your drive is fragmented.  Ignore any recommendations that the drive does not need to be defragged.
  8. Press Start
  9. Contact Staff Support if any errors are found.
  10. This should be done monthly.

How do I clean out my network folder?

  1. Click Start
  2. Select Programs
  3. Select Accessories
  4. Select Windows Explorer
  5. Select the I: drive
  6. Delete any files that are no longer needed. Please remember once you delete these files they are gone. If you need to you can always copy them to a diskette.
  7. Close Windows Explorer
  8. Contact Staff Support if any errors are found.
  9. This should be done monthly.

How do I add/update my email address or how my name is displayed in the campus directory?

The easiest way to update your email address or name is by using the web form at

My PC just detected a virus. What do I do?

The McAfee anti-virus software that is installed on all Research computers is set to update its virus definitions on a daily basis in order to keep up with the constant release of new viruses. Most viruses come on an e-mail attachment and the anti-virus software will detect it immediately and notify you. If you are presented with the choice of cleaning the virus or deleting the file, we suggest deleting the file. If it claims that the file can't be found, then the anti-virus software has already deleted it. The remaining e-mail is harmless. If the infected file was from someone you know, you must notify them immediately that they distributed an infected file. Delete the e-mail that had the infected attachment and empty the Deleted Items folder. 

If you are notified by a recipient of one of your e-mails that you distributed an infected file, notify Information Services immediately.

How do I use the Remote Desktop to connect to my work computer?

First, you will need to contact Research IS, so that we can add your user id to your work computer's Remote Desktop Users group.

Next, you will need to open a command prompt on your work computer:

  1. Click Start then Run 
  2. Type in cmd, and click OK 
  3. Type ipconfig at the command prompt.
  4. Write down the IP address, which should start with 128.163.

To connect your home computer to your work computer, follow these steps: 

  1. On your home computer, go to  Start >Programs>Accessories>Communications>Remote Desktop Connection.

    In the Computer box, type the IP address of your work computer which you wrote down earlier, followed by ":8308". 
  2. Click Connect. 
  3. When the Log On to Windows dialog box appears, type your domain (if required), username and password, then click OK. 

The Remote Desktop window opens, and you see the desktop settings, files, and programs that are on your host computer, which in this example is your work computer.

Your host computer remains locked, and nobody can access it without a password. In addition, no one will be able to see the work you are doing remotely.

To end your Remote Desktop session:

  1. Click Start, and then click Log Off at the bottom of the start menu.
  2. When Prompted, click Log Off.